FAQs
Do you ship worldwide?
Yes. AMA Jewelry ships internationally, serving clients across Europe, the United States, and worldwide. Shipping options, delivery times, and carriers may vary depending on the destination.
Where is AMA Jewelry based?
AMA Jewelry operates with bases in Belgium and the United States, allowing us to serve an international clientele while maintaining the highest standards of craftsmanship, service, and quality control.
Are your pieces handcrafted?
Yes. Every AMA Jewelry piece is handcrafted with exceptional attention to detail, combining traditional fine jewelry techniques with contemporary design.
Do you offer bespoke or personalized jewelry?
Yes. We specialize in bespoke and personalized jewelry. Each bespoke piece is designed and created exclusively for the client, guided by a personal consultation and refined through an approval process before production begins.
What materials do you use?
We work exclusively with 18k gold, natural gemstones, and ethically sourced diamonds.
We do not work with laboratory-grown stones.
How long does bespoke production take?
Bespoke production timelines vary depending on design complexity and craftsmanship requirements.
Estimated timelines are always communicated during the consultation phase.
Can I return or exchange my jewelry?
Bespoke and personalized pieces are non-returnable and non-exchangeable.
Ready-to-wear pieces may be eligible for return in accordance with our Returns & Refunds Policy.
Do your pieces come with a warranty?
Yes. AMA jewelry offers a global warranty covering manufacturing defects, subject to the terms outlined in our Warranty Policy.
Will I have to pay customs duties or taxes?
Customs duties, import taxes, or local fees may apply depending on your country of residence.
These charges are the responsibility of the client unless stated otherwise.
Are your gemstones and diamonds ethically sourced?
Yes. We are committed to responsible sourcing and work only with trusted suppliers who follow ethical and industry-recognized standards.
How do I care for my jewelry?
To preserve the beauty and longevity of your piece, we recommend:
- Storing jewellery individually
- Avoiding exposure to chemicals, perfumes, or cleaning products
- Removing jewelery during physical activity or swimming
Detailed care guidance may be provided with your purchase.
Is my jewelry insured during shipping?
All shipments are carefully packaged and dispatched using trusted carriers. Insurance options may apply depending on the destination and shipping method.
How can I contact AMA Jewelry?
You can contact us via email at hallo@ama.jewelry or through our website
